ACE Battery

Batteries and Battery Charger - Notebook, Laptop, Digital Camera Camcorder, Camcorder, Smart Phone at AceBattery.ca

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Return and Warranty

 


Local retail store, No pickup fee, No pickup wait time.
We open to local customers 7 days a week. You're very welcome to visit us at your convenience. We will serve you right at the moment you walk in the store. No pickup fee or waiting for pickup here at all.

Test/Purchase in store, No need to pay in advance.
You can and are recommended to bring your laptop or devices to test the product before purchase. You are not required to make payment online first. This means you will always be confident that you will get the right product.

Easy exchange/return, No complicated RMA process.
If you need to exchange or return a purchase, you can just come to any of our store, and we will take care of it right away. No complicated and always frustrating RMA return process. It may take forever just waiting for an email or phone call response from an online dealer, not to mention that you'll have to pay expensive shipping to send the wrong or defect product back.


 

Return Policy

Easy In-store Return or Exchange

If for any reason you are not completely satisfied with your purchases, Ace Battery will gladly give you a full refund or exchange. No complicated RMA return procedure, just come to the store, we will take care of it right away!

Exchange, Return & Warranty Policy

To exchange or return an item purchased from us, please follow these guidelines:

Exchange or return your item anytime from the original purchase date within 7 days. After 7 days within warranty period, Ace Battery, subject to inspection, repair the defective product or replace it with a new or reconditioned unit.

Please note that all items for a refund must be returned in its original condition, in the original packaging and include all components, accessories, and user manuals, etc. otherwise, only exchange will be offered. And warranty does not cover normal wear and tear of products and malfunctions caused by accident, abuse or misuse.

Original Receipt and Valid Photo ID

Your Original Receipt is required for all returns or exchanges. All warranty, refund or exchange requests will NOT be processed if the customer cannot provide original invoices. It is customer's responsibility to keep all the invoices.

Promotional Items and Bundles

When a promotional item is returned, the value of the promotional item is deducted from the refund amount. When an item included as part of a promotional bundle is returned, the bundled discount is void and the value of the bundled discount will be applied to the refund.

90 Days Performance Warranty for Laptop Batteries and Chargers

After 7 days and up to 90 days from date of delivery, Ace Battery will subject to inspection, repair the defective battery pack or replace it with a new or reconditioned unit. The limited warranty only covers the product purchased; it does not cover any potential interference or damage related to or caused by our product. The limited warranty on any replacement product will be a continuation of the original product’s limited warranty and will only be valid from the date of the original purchase.

This limited warranty is conditioned upon proper use of the product by the purchaser. This limited warranty does not cover: (a) defects or damage resulting from accident, misuse, neglect, unusual physical electrical or electromechanical stress; (b) modification of any part of the product by the purchaser; (c) cosmetic damage; (d) equipment that has the serial number removed or made illegible; (e) malfunctions resulting from the use of the product in conjunction with accessories, products, or ancillary/peripheral equipment not expressly approved or provided by Ace Battery; (f) defects or damage from improper testing, operation, maintenance, installation or adjustment; (g) normal wear and tear and normal degradation of the power product. Rechargeable batteries that do not reach 100% original charging capacity are NOT covered by this warranty; and (h) malfunctions where it is determined by Ace Battery that is not the fault of the power product itself.